Terms of Service
These terms cover use of the call analytics service (“the Service”). The Service is supplied to businesses, which may resell it under their own name. If you were given access by an employer or a supplier, their agreement with you governs your use, and these terms describe the platform underneath it.
Accounts
- Accounts are created by an administrator. Signing up is not self-service, and signing in with Google or Facebook cannot create an account.
- A login is for one person. Do not share credentials.
- An administrator may change your permissions or deactivate your login at any time.
- Keep your access secure and report any suspected compromise to your administrator.
Acceptable use
You agree not to:
- access data belonging to a business you are not authorised to act for;
- probe, scan or attempt to bypass the Service’s access controls;
- use the Service to break the law, including the law governing the recording of telephone calls and the sending of unsolicited messages;
- place a load on the Service intended to degrade it for others.
Call recording is the customer’s responsibility
Whether a call may be recorded, and who must be told, is decided by the law where the parties are and by the business’s own obligations. The business configuring recording is responsible for having a lawful basis and for giving any notice required. The Service records what its telephony configuration tells it to.
Automated analysis
Transcripts and analysis are generated automatically and can be inaccurate. They are provided as an aid to human judgement, not as a record of fact, and should not be the sole basis for a decision about a person — including a decision about an employee’s performance.
Availability
The Service is provided as is. Reasonable efforts are made to keep it available, and maintenance may interrupt it. Any service level applying to you is the one in your agreement with the business that supplies you.
Data
Data submitted to the Service remains the customer’s. It is processed to provide the Service and as described in the Privacy Policy. On termination, customer data is deleted after a wind-down period.
Changes
These terms may change as the Service changes. The date at the top shows the current version.
This document describes how the platform is operated. It is not legal advice, and it does not replace the contract between you and the business supplying the Service to you.